Apple has addressed reports that the new iPhone 17 Pro scratches too easily. The company clarified that the marks seen online are not scratches. They are residue left by worn MagSafe chargers in Apple Stores.
After the iPhone 17 Pro launched, social media was filled with photos of demo units showing scuffs, especially around the MagSafe charging ring. Users quickly called the issue “scratchgate,” raising questions about the phone’s durability.
Apple told 9to5Mac that the blemishes are caused by damaged MagSafe stands transferring material onto devices. The company said most marks can be wiped away easily. Apple is replacing faulty stands in retail stores to prevent further issues.
Concerns were also raised about the raised camera plateau. YouTuber JerryRigEverything suggested that the corners could scratch easily. Apple responded that the anodized finish is similar to other iPhones and MacBook Pros. It is tested for durability but can still show normal wear and tear over time.
Opinions among reviewers vary. TechRadar praised the iPhone 17 Pro’s strong durability, highlighting its scratch-resistant back panel. On the other hand, a Cult of Mac reporter said marks on one demo unit could not be wiped off and called them “definitely scratches.”
Apple also pointed out that demo units in stores are handled by thousands of visitors every day. This frequent handling accelerates wear compared to personal devices. The company explained that store models appear more scuffed than phones used privately.
Overall, Apple emphasized that the iPhone 17 Pro remains durable under normal conditions. The “scratchgate” reports are largely related to demo units in stores, not defects in the device itself. Apple continues to monitor feedback and improve retail display handling to ensure customer satisfaction.
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