
Indian CEO Faces Backlash for preferring AI bot over human.
Suumit Shah, the CEO of Dukaan, is facing criticism after revealing that his company has replaced 90% of its support staff with an AI chatbot. His statement on Twitter about the chatbot’s positive impact on customer query response and resolution time sparked outrage online. This incident is occurring amidst ongoing discussions and concerns about AI technology replacing human jobs, particularly in the service sector.