The Lahore Electric Supply Company (LESCO) is facing disruptions after its Enterprise Resource Planning (ERP) system remained offline for seven days.
The technical problem has affected material issuance across LESCO offices. Essential equipment cannot currently be released through the system.
The affected materials include transformers, electricity meters, poles, and other equipment. These items are required for several electricity-related services.
The system outage has also affected new electricity connections. Consumers are facing delays because the required materials are not being issued.
Other services linked to new connections are also being affected. The situation has created difficulties for consumers waiting for electricity-related work.
According to reports, LESCO recently upgraded its ERP software. The update was part of efforts to modernize the company’s internal system.
However, a technical fault reportedly developed after the software update. The issue has remained unresolved for several days.
The prolonged outage has also affected the preparation of material release orders. LESCO offices are currently unable to prepare these orders through the ERP system.
Material release orders are important for supplying equipment to different offices and operational teams. Their absence has disrupted the normal supply process.
The ERP system was introduced to make LESCO’s material issuance process paperless. The company had approved the system through its Board of Directors and senior management.
The digital system was designed to improve efficiency and reduce reliance on manual paperwork. It was also intended to streamline the movement of essential materials.
However, the current technical failure has interrupted that process. Offices are unable to perform some material-related tasks through the system.
The issue has created operational challenges for the company. It has also raised concerns about delays in services provided to electricity consumers.
Consumers seeking new electricity connections are among those affected by the disruption. They may have to wait until the required materials become available.
The outage could also affect other work requiring transformers, meters, poles, and related equipment. These materials are necessary for various electricity infrastructure activities.
LESCO has yet to fully restore the ERP system, according to the reports. The company’s technical teams are expected to address the fault.
The continued disruption highlights the importance of reliable digital systems for utility operations. Any prolonged technical failure can affect both internal processes and consumer services.
The company’s ERP system was introduced to improve material management and support faster service delivery. Its current outage has instead caused delays across several areas.
In other related news also read LESCO Increases Charges for New Electricity Connections
Until the technical issue is resolved, material issuance remains disrupted. Consumers requiring new connections and related services may continue facing delays.
