Telecom consumers across Pakistan often face difficulties when trying to resolve their service-related issues. Lengthy phone calls, complex procedures, and delayed responses have left many users frustrated and confused. To address these concerns, PTA has introduced a new WhatsApp-based digital assistant aimed at simplifying communication between telecom users and the regulator.
The PTA digital assistant allows people to get instant guidance about telecom services and complaint registration through a simple WhatsApp message. Instead of waiting on helplines or searching through websites, users can now send a message to 0315-0055055 and receive automated, menu-based replies according to their needs. The system provides step-by-step instructions, making it easier for individuals to understand procedures and submit complaints without hassle.
Accessible 24/7, the WhatsApp service ensures that users can seek support at any time. The interactive system responds to specific commands and offers structured options, helping people quickly find accurate information. This eliminates the need to deal with complicated processes or long waiting times, offering a more efficient and user-friendly experience.
According to officials, PTA launched this initiative to improve convenience, ensure transparency, and deliver timely responses to public concerns. By adopting modern digital solutions, the authority aims to strengthen its regulatory services and enhance trust between telecom providers and consumers.
With the launch of this WhatsApp assistant, PTA is taking a significant step toward digital transformation. Telecom users nationwide now have a faster, simpler, and more reliable way to address their questions and service complaints, making communication smoother and more accessible than ever before.
Read more: PTA Issues New Warning for WhatsApp Users in Pakistan
