The National Database and Registration Authority (NADRA) has introduced a modern automated system to improve public access to identity card services, enabling citizens to complete their applications through self-service kiosks.
The new facility has been launched at a NADRA Mega Centre in Lahore, where 22 dedicated counters have been allocated for this advanced system. The initiative is aimed at simplifying procedures and minimizing waiting times for visitors.
According to NADRA centre in-charge Adeel Wajahat Hussain, the project is designed to streamline operations and make the process more efficient for the public. With the introduction of self-service kiosks, citizens can independently apply for new identity cards, renew their existing cards, and obtain smart cards without needing direct assistance from staff members.
Officials believe this system will significantly enhance efficiency and improve the overall quality of service delivery. By reducing dependency on manual processes, NADRA aims to handle a higher volume of applicants more quickly and accurately.
Hussain highlighted that the centre receives over 1,800 visitors daily for identity-related services, which emphasizes the need for faster and more effective processing systems. The introduction of automated kiosks is expected to ease the workload on staff while offering greater convenience to citizens.
To further support users, guidance boards have been placed outside the facility to help individuals understand and navigate the new system with ease. These instructions are intended to ensure a smooth transition for people unfamiliar with automated processes.
Authorities stated that this step is part of NADRA’s broader strategy to modernize public services, enhance accessibility, and provide faster, user-friendly solutions to citizens across the country.
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