The Pakistan Telecommunication Authority (PTA) has attributed the recent issues with WhatsApp services to a potential “technical glitch,” downplaying widespread concerns. Since July 20, users across Pakistan have reported problems with sending and receiving media files—such as voice notes, photos, and videos—through WhatsApp while using mobile networks.
Complaints have included delays and failures in downloading media files, with some users encountering error messages. Downdetector, a global platform tracking website and app issues, has also logged reports of WhatsApp outages in Pakistan over the past 24 hours.
Telecom operators have confirmed the issue but stated it is not due to their networks. Malahat Obaid, PTA’s spokesperson, has dismissed suggestions of widespread problems, attributing disruptions solely to a technical glitch without providing further details.
Usama Khilji, director of Bolo Bhi, a digital rights advocacy forum, has suggested the disruptions might be connected to the installation of a government firewall aimed at increasing control over internet and communication technologies. Khilji criticized the lack of transparency around this firewall, calling it “criminal.”
The PTA and telecommunications companies are investigating the problem to restore normal service. According to the World Population Review, Pakistan has 52.3 million WhatsApp users.
