Meezan Bank has announced new career opportunities for experienced professionals in its Centralized Operations and Customer Support groups. The bank is inviting applications for two managerial positions at its offices in Karachi.
The available positions include a role in the Centralized Operations Department and Manager Email Channel in the Service Quality Department. Candidates with relevant educational qualifications and professional experience can apply online through the bank’s official careers website.
1. Manager – Centralized Operations Department
The first position is in the Centralized Operations Department under the Operations Group.
Educational Qualification
Applicants must hold at least a Bachelor’s degree from an HEC-recognised university or institute. A Master’s degree in Business, Finance, Banking, or a related field will be preferred.
A qualification in Islamic Finance will be considered an additional advantage.
Experience Required
Candidates must have at least two years of relevant professional experience.
Required Skills
Applicants should have a strong understanding of business process re-engineering and process improvement. Knowledge of internal controls and risk evaluation is also required.
Candidates should be able to prepare technical documents and Business Requirement Documents (BRDs). Strong stakeholder management skills and proficiency in Microsoft Office are also important.
Key Responsibilities
The selected candidate will identify gaps in existing business processes and recommend improvements to increase productivity and strengthen internal controls.
The role will also involve designing and improving processes in coordination with relevant departments. The successful applicant will prepare Business Requirement Documents and support the implementation of approved improvements.
Another important responsibility will be evaluating internal controls and ensuring that processes meet regulatory requirements and standard banking practices.
2. Manager Email Channel – Service Quality Department
Meezan Bank is also hiring a Manager Email Channel for its Service Quality Department under the Customer Support Group.
This position is based at the bank’s Head Office in Karachi.
Educational Qualification
Applicants must have at least a Bachelor’s degree from an HEC-recognised university. A Master’s degree will be preferred.
A qualification in Islamic Finance will be an added advantage.
Experience Required
Candidates must have a minimum of five years of relevant managerial experience.
Required Skills
Applicants should have experience in managing high-volume and digital customer service operations. They must understand service-level agreements (SLAs), turnaround times (TATs), and quality standards.
Strong written communication and customer relationship management skills are also required. Candidates should have leadership abilities, experience in team coaching, and the ability to manage customer escalations effectively.
Key Responsibilities
The selected candidate will manage the bank’s email customer service operations and ensure that customers receive accurate responses within the required time.
The role will involve monitoring service performance, including response times, pending complaints, team productivity, and other key performance indicators.
The manager will also handle customer complaints and escalations while ensuring compliance with banking policies, regulations, and service standards.
Other responsibilities include leading and training the email support team, preparing daily, weekly, and monthly performance reports, and introducing automation to improve customer service.
The selected professional will also work on process improvements, documentation, quality assurance, and audit readiness.
How to Apply for Meezan Bank Jobs 2026
Interested candidates can submit their applications online through Meezan Bank’s official careers portal.
The deadline to apply for the Centralized Operations Department position is November 8, 2026. Candidates should review the eligibility requirements and provide accurate information when submitting their applications.
Applicants interested in the Manager Email Channel position should also check the official careers portal for its application details and deadline.
Official Website: https://www.meezanbank.com/careers/
Also read: Meezan Bank Crosses Rs. 3 Billion in Home Financing
