A woman in San Jose has been receiving unwanted packages from Amazon for nearly a year, exposing a serious glitch in the company’s return system. The issue began when a Chinese seller listed her home address as the default return location for its products. As a result, returned items from customers around the world have been mistakenly shipped to her house instead of a warehouse.
Most of the packages contain car seat covers that the woman never ordered. Over time, her driveway and garage became overwhelmed with boxes, creating significant inconvenience. The constant deliveries have also affected her 88-year-old disabled mother, limiting her mobility due to blocked access.
The seller behind the problem, identified as Liusan Didian, markets imitation leather car seat covers under the brand name Etkin on Amazon. Many buyers have complained about poor product quality, high return fees, and refund issues. These complaints have contributed to the volume of returns sent to the woman’s address.
Despite contacting Amazon multiple times, the woman saw no effective action for months. The packages continued arriving daily, causing her distress. It was only after local media brought the story to light that Amazon intervened. The company issued an apology and began retrieving the wrongly delivered parcels from her property.
Amazon officials visited the home to collect dozens of boxes and promised further cleanup operations in the coming days. The company also stated that it is working directly with the customer to resolve the problem and prevent such errors in the future.
This incident highlights growing concerns about Amazon’s oversight of third-party sellers and the risks of return logistics mismanagement. Consumer rights groups have urged Amazon to improve transparency and safeguards to protect individuals inadvertently affected by such glitches. As Amazon continues to address the issue, it aims to restore customer trust and prevent similar problems going forward.
Amazon has announced a $13 billion investment to boost Australia’s AI and cloud infrastructure, marking a major expansion of its regional tech footprint.
Read more here: Amazon Announces $13 Billion Investment to Boost Australia’s AI and Cloud Infrastructure.
