Pakistan Railways has completed the upgradation of its Reservation Office at the headquarters. The project aims to improve passenger services and modernize ticketing operations. The renovation focuses on efficiency, comfort, and better customer experience.
The upgraded facility now includes modern interiors and new furnishings. Officials said the changes are part of broader efforts to enhance service delivery. The renovation reflects ongoing improvements within Pakistan Railways.
A formal inauguration of the upgraded office is expected soon. Federal Minister for Railways Hanif Abbasi will likely inaugurate the facility in the coming days. The development marks another step toward modernization in the department.
Under the new system, 15 ticketing counters have been installed. These include separate counters for women, men, and senior citizens. This setup is designed to reduce waiting time and improve service flow.
A dedicated information desk has also been added. It will help passengers with guidance and travel-related queries. The goal is to make the booking process easier and more organized.
The upgraded office is now fully air-conditioned. It has seating capacity for around 30 people. This improvement aims to increase comfort for visitors waiting for tickets.
Pakistan Railways has also introduced self-ticketing machines. Two machines have been installed at the office. These allow passengers to buy tickets without standing in long queues.
Security has also been strengthened in the facility. CCTV cameras have been installed for monitoring purposes. This step aims to improve safety for both staff and passengers.
Free Wi-Fi is now available for visitors. Officials said this service will improve passenger convenience during waiting times. Separate washrooms for men and women have also been provided.
New furniture has been installed for both staff and passengers. The upgrades are designed to improve the overall environment of the office.
Officials said Pakistan Railways is working to modernize its services across the country. They added that such upgrades will improve efficiency and reduce operational delays.
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The renovated Reservation Office is expected to serve as a model for future upgrades. Pakistan Railways aims to continue improving passenger facilities through similar modernization projects in other stations and offices.
