[vc_row][vc_column][vc_column_text]According to the company’s article, Zoom is collaborating with Anthropic to develop an AI assistant for its platform, the first of which will be introduced to its Contact Centre offering.
Claude, Zooom’s chatbot, will be released in March, assisting customer support employees by developing “better self-service features” to lead clients towards potential answers to issues they may be experiencing. The chatbot will soon be able to supply agents with resources while they are helping consumers.
The video-conferencing startup has not yet specified how the chatbot would be integrated into other platforms such as Team Chat, Meetings, Phone, Whiteboard, and Zoom IQ.
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Zoom already offers a couple of AI-powered tools for customers available via Zoom IQ, which was established in collaboration with ChatGPT maker, OpenAI, but the chatbot will help the company compete with other platforms that have already implemented AI support, such as Slack.
Zoom claims that collaborating with Anthropic and OpenAI strengthens its “federated approach” to AI.
“Partnering with Anthropic also furthers our commitment to providing customers with our federated approach to AI, optimised to deliver outstanding customer experience outcomes,” says Smita Hashim, Zoom’s chief product officer. Furthermore, through our investment, we are advancing cutting-edge startups such as Anthropic and driving innovation in the Zoom ecosystem and beyond.”[/vc_column_text][/vc_column][/vc_row]
