WhatsApp services have been down on cellular networks for millions of users across Pakistan since 10 Muharram (Ashura). The issue predominantly affects mobile data users, with most reports coming from Jazz, Telenor, Ufone, and Zong subscribers. While WhatsApp calls and text messages are functioning normally, many users have reported on social media that media files, such as videos and images, are not processing or loading as usual. In contrast, WhatsApp is operating smoothly for WiFi users.
The problem with media loading was most severe during peak hours following Youm-e-Ashur. The Pakistan Telecommunication Authority (PTA) has not issued any statement explaining the prolonged issue, and major cellular mobile operators are currently investigating the matter.
Read More: WhatsApp and other social media platforms remain disrupted on Ashura in Pakistan
Previously, the issue also affected other Meta apps, including Instagram and Facebook, with numerous users reporting frequent crashes on X and LinkedIn. However, the disruption is now largely limited to WhatsApp services for mobile network users. Earlier this week, local authorities restricted access to Facebook without any official announcement, causing difficulties for users across various internet service providers (ISPs). Downdetector showed that this restriction also impacted Instagram and WhatsApp at the time.
The restriction was initially supposed to end by July 17, but it appears the government is now uncertain about how or whether to lift it. On July 17, users across Pakistan experienced significant difficulties accessing Facebook since the 9th of Muharram, leading to widespread frustration and speculation among the online community. Reports indicated that numerous Internet Service Providers (ISPs) in Pakistan have been unable to access Facebook and Instagram since Tuesday, with users taking to other social media platforms, such as X (formerly known as Twitter), to voice their concerns.
