Pakistan is set to introduce its first centralized Emergency Helpline, designed to improve emergency response services nationwide. The system will work similarly to the 911 service in the United States.
Officials from the National Telecommunication Corporation (NTC) confirmed that work on the helpline is already underway. The service aims to connect callers automatically to the nearest emergency response center, ensuring faster assistance in critical situations.
The government of Khyber Pakhtunkhwa (KP) has signed an agreement to launch the 911 service in the province first. Once operational, residents across KP can call the helpline and be directly connected to medical, police, or fire services, depending on the emergency.
Officials stated that after the initial rollout in KP, the Emergency Helpline will expand to other provinces. This phased implementation will help ensure smooth operations and effective coordination across all regions.
The helpline is expected to significantly reduce response times for emergencies and improve communication between emergency agencies. It will serve as a central platform for coordinating medical, fire, and law enforcement services, enhancing public safety and emergency management.
Authorities emphasized that the project is part of a broader effort to modernize Pakistan’s emergency services infrastructure. The system will use advanced technology, real-time tracking, and trained personnel to provide efficient support to citizens in urgent situations.
The Emergency Helpline will also improve disaster management and public safety nationwide. It is designed to offer a reliable, centralized point of contact for citizens to report accidents, medical emergencies, fires, and other urgent incidents.
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Once fully operational, the service will ensure faster response, better coordination, and improved safety standards. The launch of Pakistan’s first centralized Emergency Helpline marks a significant step toward modernizing the country’s emergency services and making them more accessible to all citizens.
