The Banking Mohtasib Pakistan has resolved 29,001 complaints in favor of customers during the first nine months of 2026. The decisions involved a total amount of Rs. 1.2 billion.
According to an official statement issued in Karachi, the complaints were decided between January 1 and September 30, 2026. During this period, the office received 33,625 new complaints from customers.
These complaints included 5,927 submissions received through the Prime Minister’s Portal. The figures highlight the number of banking-related disputes brought before the institution during the reporting period.
The Banking Mohtasib Pakistan handles complaints from customers regarding banking services. Its role includes addressing disputes between customers and banks through the available complaint resolution process.
Banking Complaints Resolved in Favor of Customers
The office decided 29,001 complaints in favor of customers during the nine-month period. The cases involved financial claims worth Rs. 1.2 billion.
The latest figures cover complaints received and decisions made during the first three quarters of 2026. They also reflect the use of different channels through which customers can submit their concerns.
The Prime Minister’s Portal accounted for 5,927 of the newly received complaints. Customers can use available complaint channels to report banking issues and seek assistance.
The statement did not provide a detailed breakdown of the complaints by bank or category. It also did not specify how the Rs. 1.2 billion was distributed among individual complainants.
Banking Customers Advised to Protect Financial Information
Banking Mohtasib Sirajuddin Aziz also urged customers to protect their personal and financial information. He advised them to keep account details secure and avoid sharing sensitive information with third parties.
Aziz warned customers about suspicious links received on their mobile phones. He advised them to open links only when they could verify their authenticity and reliability.
Fraudulent links and suspicious communications can expose customers to financial risks. Customers should remain cautious when receiving unexpected messages or requests for confidential banking information.
He also advised people receiving suspicious phone calls to contact their bank immediately. Customers should use the bank’s official helpline to report the incident and seek guidance.
Customers Urged to Report Suspicious Calls
Aziz further advised customers to report suspicious phone numbers to the National Cyber Crime Investigation Agency (NCCIA). Reporting such incidents can help authorities receive information about potentially fraudulent activities.
Customers should avoid providing passwords, account details, or other sensitive information to unknown callers. They should also verify requests directly with their banks through official communication channels.
The Banking Mohtasib’s latest figures provide an overview of complaints handled during the first nine months of 2026. Meanwhile, the advisory highlights the importance of protecting financial information and responding carefully to suspicious calls and links.
In other related news also read Shifting Pakistan’s Banking System Towards Islamic Banking
Customers facing banking disputes can review the available official complaint procedures. Those who suspect fraud should promptly contact their bank and report the incident through the appropriate channels.
