The Banking Mohtasib Pakistan provided financial relief worth Rs. 762.76 million to bank customers during the first six months of 2026. The relief was granted after the office resolved thousands of complaints filed against commercial banks across the country.
According to official figures, the Banking Mohtasib handled 18,482 complaints between January and June 2026. The resolved cases resulted in significant financial compensation for affected customers.
The latest data also shows a sharp rise in the number of complaints received during the period, highlighting growing public use of the complaint resolution system.
Complaints Increase in 2026
During the first half of 2026, the Banking Mohtasib received 21,392 new complaints. This represents an increase of 26.5 percent compared with the 16,915 complaints received during the same period in 2025.
The increase suggests that more customers are approaching the institution to resolve disputes with commercial banks.
Out of the total complaints, 4,005 cases were submitted through the Prime Minister’s Portal. This platform allows citizens to register complaints and seek action from relevant government departments.
Financial Relief for Customers
The complaint resolution process resulted in Rs. 762.76 million in financial relief for customers.
The Banking Mohtasib plays an important role in resolving disputes between banks and their customers. The office reviews complaints and works to provide fair outcomes under the applicable banking rules and regulations.
The financial relief reflects the successful settlement of thousands of cases during the reporting period.
Warning Against Banking Fraud
Banking Mohtasib Sirajuddin Aziz also urged customers to remain alert against banking fraud.
He advised people not to share personal, financial, or account information with unknown callers. Customers should avoid revealing passwords, PINs, one-time passwords (OTPs), or other confidential details.
He recommended contacting the relevant bank branch or the bank’s official helpline immediately if they receive suspicious phone calls.
Customers Asked to Verify Calls
Sirajuddin Aziz also reminded customers that banks’ official helpline call centers do not make outbound calls to request personal information.
He warned that even if a phone call displays a bank’s official UAN number, customers should treat it with caution. Fraudsters may use methods that make calls appear to come from trusted numbers.
Customers should independently contact their bank using official contact details to verify any suspicious communication.
Focus on Consumer Protection
The Banking Mohtasib continues to play an important role in protecting the rights of bank customers in Pakistan. The institution provides an accessible platform for resolving complaints without lengthy legal proceedings.
The increase in complaints during the first half of 2026 shows greater public awareness of this service. At the same time, the financial relief provided demonstrates its role in addressing customer concerns.
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The latest advisory also highlights the importance of staying alert against banking scams. Customers are encouraged to verify unexpected calls and protect their personal information to reduce the risk of financial fraud.
