The Punjab Safe Cities Authority (PSCA) has introduced a new First Aid Guidance Service for citizens. The service is available through Emergency Helpline 15.
The initiative aims to provide basic medical guidance during emergencies. Trained representatives will assist callers until professional help reaches the affected person.
During a medical emergency, the first few minutes can be important. However, rescue teams may need time to reach the location.
Under the new service, trained staff will guide callers through essential first aid steps. The instructions will depend on the nature of the emergency.
The service is designed to help people respond appropriately while waiting for rescue teams. It can also assist when a patient is being taken to a hospital.
According to a PSCA spokesperson, timely first aid can be important before professional medical assistance arrives. The authority said the service focuses on using this waiting period effectively.
The new facility will allow callers to receive immediate guidance over the phone. Representatives will explain the necessary steps in a simple and practical manner.
In some cases, callers may also need visual instructions. For such situations, the service will provide access to first aid guidance through video.
Callers will receive a link when video assistance is required. They can use the link to receive further instructions from trained representatives.
The video guidance is intended to make first aid instructions easier to understand. It may also help callers follow specific procedures during an emergency.
PSCA said the initiative is focused on improving emergency assistance for citizens. It aims to provide useful guidance before rescue or medical teams arrive.
The service does not replace professional medical treatment. Instead, it provides basic first aid support during the critical waiting period.
Citizens facing a medical emergency can contact Emergency Helpline 15 for assistance. Trained representatives will assess the situation and provide relevant guidance.
The launch adds another service to the emergency support system operated through Helpline 15. It also highlights the role of immediate assistance during medical emergencies.
The PSCA has encouraged citizens to use the service when first aid guidance is needed. The authority said proper instructions can help people respond more effectively.
In other related news also read PSCA Launches Crackdown on Fake Calls to Helpline 15
The initiative is expected to make emergency response more supportive for citizens across Punjab. Its focus remains on providing timely guidance until professional medical assistance becomes available.
